Refund Policy

Return of Products

Our customers are entitled to return products within 28 days of receiving them, provided that the customer notifies Luxoni Beauty, and then returns the item(s) in their original packaging, unopened and undamaged.

Due to hygiene standards, unfortunately we cannot accept the return of cosmetics that have been opened and removed from its original packaging. To submit a return request please email requests@luxonibeauty.com and include your order number.

 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
If your return is approved, then your refund will automatically be processed and applied to your credit card or original payment method. This may take up to 14 working days to be processed.

Damaged Products

If your products arrive defective or damaged, please email us immediately at requests@luxonibeauty.com with photographic evidence if possible.
Luxoni Beauty shall reimburse or replace any item that has arrived damaged or in bad condition to the customer. Any return postage costs up to a maximum of £3 (5 Euros, 50 DKK, 50 SEK) will also be refunded to the customer.

Exchanges

Luxoni Beauty only replaces items that are defective or damaged. Customers who have received an item that is damaged, please send us an email at requests@luxonibeauty.com

Undelivered Orders

If the customer fails to collect their order from a collection point, or if the customer address is either incorrect or the address not accessible, the item may be returned to Luxoni Beauty. In this instance, only the value of product(s) supplied will be refunded minus the return postage costs incurred by Luxoni Beauty.

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