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Complimentary 'Try Before You Open' Samples

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Returns Policy

Return of Products

Our customers are entitled to return unopened products, provided that the customer notifies Luxoni Beauty within 14 days after ordering. Upon approval, customers will then have another 14 days to send the product(s) back to us.

Due to hygiene standards, unfortunately we cannot accept the return of fragrances that have been opened with the cellophane or security sticker removed.
Please ensure you test your 'Try Before You Open' sample before opening your full-size fragrance to ensure you like the fragrance. If you open your full-size fragrance, you will no longer be able to return it. 
Please note, a handling fee of £5.99 will be deducted from your final refund.
To submit a return request please email requests@luxonibeauty.com and include your order number.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, then your refund will automatically be processed and applied to your credit card or original payment method. This may take up to 10 working days to be processed.

Damaged Products

If your product(s) arrive defective or damaged, please email us immediately at requests@luxonibeauty.com with photographic evidence if possible.

Luxoni Beauty shall reimburse or replace any item that has arrived damaged or in bad condition to the customer.

Undelivered Orders

If the customer fails to collect their order from a collection point, or if the customer address is either incorrect or the address not accessible, the item may be returned to Luxoni Beauty. In this instance, only the value of product(s) supplied will be refunded minus the return postage costs incurred by Luxoni Beauty.